ensure that you have no applications running on your console (press the ps button and close any running programs) on the ps4 landing page, navigate to settings > application saved data management > saved data in system storage select "delete" from the options select "red dead redemption 2" from the listed games. . After having fully deleted the game and its save data it did apparently take about an hour after filing the refund claim to speak to someone, but the refund was quickly processed. REDESIGNED GAMEPLAY ENGINE. .